Refund policy

 

Cancellation

More than three working days before your chosen delivery date:

There is a fee of £1 (covers the transaction costs charged by payment providers). 

​

Less than three working days before your chosen delivery date:

Due to baking by order, preparation of your order would have already started. For this reason, cancellation within this period is unfortunately not possible as we have made all the necessary preparations, and this would lead to unnecessary food waste.

​

*Working days count from Monday to Friday as Saturday and Sunday I do not bake. 

​

Issues or faults

I will be more than happy to resolve any issues. Please email dani.rooke@bake-my-day.co.uk within 24 hours of your delivery: 1) picture showing fault 2) order number. We review all complaints and may ask you to ship back the product to receive a refund. All refunds are subject to review.

​

Wrong delivery address

If you spot any changes before dispatch, we are happy to make amendments. However, if already dispatched, we can not make any changes and are not responsible for lost parcels.